Shipping Policy

General Info

All orders are processed and dispatched within 1-3 business days of your order placement. You will receive a shipping notification once your order is on its way to you with a tracking number to track your parcel from the courier.

Please note we are not responsible for lost or stolen packages, or packages delayed in transit. It is the customers responsibility to provide the correct delivery address for an order. If the wrong delivery address is provided, we cannot offer reimbursement for this package.

Due to the high volume of orders during launches, sales & holiday periods, processing and shipping times may be slightly delayed. As always, we appreciate your patience and support.

Shipping Timeframes

  • Australia - Standard: 2-6 business days. Express: 1-3 business days.
  • New Zealand - Standard: 5-10 business days. Express: 3-6 business days.
  • United States & Canada - Standard: 5-10 business days. Express: 3-6 business days.
  • Europe - Standard: 5-10 business days. Express: 3-6 business days.
  • UK - Standard: 5-10 business days. Express: 3-6 business days.

International Duties & Taxes

We want your Lolé Swim delivery to be as smooth as possible - no hidden fees or delays. To help with this, we calculate and collect all applicable import duties and taxes at checkout. That means no unexpected fees when your order arrives, and faster delivery through customs.

Here’s a breakdown of the charges you may see at checkout:

  • United States
  • Orders under $800 USD: No additional import duties or taxes.
  • Orders over $800 USD: May incur state-specific sales tax and import duties between 10–15%.
  • Please note: The $800 de minimis threshold is subject to change. We're committed to updating our process in line with any changes to U.S. import laws.

  • New Zealand
  • Orders under NZD $1,000: Generally, no additional import duties or taxes.
  • Orders over NZD $1,000: May be subject to 15% GST and 5–10% import duties.

  • United Kingdom
  • Orders under £135: May be subject to 20% VAT.
  • Orders over £135: May be subject to 20% VAT and 10–12% import duty.

  • European Union (EU)
  • Orders under €150: May be subject to VAT (between 17%–27% depending on your country).
  • Orders over €150: May be subject to VAT (between 17%–27% depending on your country), and Customs Duties (usually between 10-12%).

Pre-Order Items

If you have ordered a pre-order item, you will find the estimated shipping date on the product page. Once the item is ready to be shipped, you will receive a notification letting you know it’s on its way to you with a tracking number to track your parcel from the courier.

Please note: Any orders placed that include both in stock items and items for pre-order will be dispatched once all items are available, as a singular delivery. If you would like to receive in stock products earlier you must make separate orders.