Shipping Policy
Shipping is available worldwide. All orders are processed and dispatched within 1-3 business days of your order placement. You will receive a shipping notification once your order is on its way to you with a tracking number to track your parcel from the courier.
Please note we are not responsible for lost or stolen packages, or packages delayed in transit. It is the customers responsibility to provide the correct delivery address for an order. If the wrong delivery address is provided, we cannot offer reimbursement for this package.
Lolé Swim is not responsible for any additional fees charged by International Customs or Post Office Bills.
| Service | Timeframe | Cost |
|---|---|---|
| Australia* | ||
| Standard (Aus Post) |
3-7 Business Days | FREE for orders over $250 $9 for orders under $250 |
| Express (Aus Post) |
1-3 Business Days | $5 for orders over $250 $13 for orders under $250 |
| New Zealand** | ||
| Express (DHL) |
1-3 Business Days | $10 for orders over $250 AUD $25 for orders under $250 AUD |
| USA*** | ||
| Express (DHL) | 3-5 Business Days |
$12 for orders over $250 AUD $35 for orders under $250 AUD |
| UK**** | ||
| Express (DHL) | 3-5 Business Days | $12 for orders over $250 AUD $35 for orders under $250 AUD |
| Rest of Europe**** | ||
| Express (DHL) | 3-5 Business Days | $12 for orders over $250 AUD $35 for orders under $250 AUD |
Due to the high volume of orders during launches, sales & holiday periods, processing and shipping times may be slightly delayed. As always, we appreciate your patience and support.
* Please note that our warehouse is located in Western Australia and therefore express next day delivery is not guaranteed for the eastern states.
** Please note that Lolé Swim processes all orders in AUD. While the contents of your cart is displayed in NZD, you will checkout using AUD following the most current exchange rate at the time of your purchase. The above shipping costs and cart values are displayed in AUD. Orders exceeding $1,000 NZD will be subject to customs and import duties. It is your responsibility as the purchaser to pay for these duties and taxes.
*** Please note that Lolé Swim processes all orders in AUD. While the contents of your cart is displayed in USD, you will checkout using AUD following the most current exchange rate at the time of your purchase. The above shipping costs and cart values are displayed in AUD. Orders exceeding $800 USD will be subject to customs and import duties. It is your responsibility as the purchaser to pay for these duties and taxes.
**** Please note that Lolé Swim processes all orders in AUD. While the contents of your cart is displayed in your local currency, you will checkout using AUD following the most current exchange rate at the time of your purchase. The above shipping costs and cart values are displayed in AUD. All orders going to the UK and Europe will be subject to customs and import duties. It is your responsibility as the purchaser to pay for these duties and taxes.
Pre-Order Items
If you have ordered a pre-order item, you will find the estimated shipping date on the product page. Once the item is ready to be shipped, you will receive a notification letting you know it’s on its way to you with a tracking number to track your parcel from the courier.
Please note: Any orders placed that include both in stock items and items for pre-order will be dispatched once all items are available, as a singular delivery. If you would like to receive in stock products earlier you must make separate orders.